Refund & cancellation policy

Please note, once an order for purchase or sale has been confirmed by You, refunds or cancellation is not possible. All orders are final upon Your confirmation.

You can email us at tech@mysiri.gold. We assure you that your request will be addressed on priority.

YOUR OBLIGATIONS AND RESPONSIBILITIES

• While accessing our Platform, You shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Platform from time to time.
• You shall not make any change or alteration to the Platform or any Content or Services that may appear on this Platform and shall not impair in any way the integrity or operation of the Platform.
• You shall always act in accordance with extant laws, customs and in good faith.

You further represent and warrant that:

• Payment for purchase of Services is made from Your bank account (primary holder’s bank account in case of investment account held jointly), and the same is from legitimate sources and remitted through approved banking channels;
• Before making the purchase, You shall seek independent financial planning, legal, accounting, tax or other professional advice, if required; and
• You will not sell, trade, or otherwise transfer Your registered account to another party or impersonating any other person for the purposing of creating an account with the Platform.
• You agree and acknowledge and confirm that You solely, and to the exclusion of the Company, are liable for all liabilities that may arise on acts of omission or commission attributable to You, including but not limited to acts such as making inputs pertaining to UPI details, phone number or email addresses, bank account details, addresses, etc.
• Without limiting the generality of any other provision of these Terms and Conditions, if you commit any default in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to the Platform, Company, our partners or licensors.

Return, Refund and Cancellation Policy

• On use of any coupon or discounts, as made available by us on the Platform or any other website or platform of any authorised third party, for purchase of Gold, the same shall be verified and adjusted, as may be necessary, within 7 (seven) days of use of such coupon or discount.

• There is no minimum lock-in period for the investment.

• Once the payment has been confirmed, the same shall be binding on You and cannot be cancelled.

Contact us

To contact us about these refund and cancellation policy clarifications, please email us at hello@mysiri.app.

MY GOLD GRAMS LLP, INDIA

Plot No 86, Road No 2, Dhanalakshmi Society, 
Mahendra Hills, East Marredpally, 
Nehru Nagar, Hyderabad, Telangana, Pincode: 500026
Phone: +91 76740 59090
Email : tech@mysiri.gold