Shipping & Delivery Policy

Welcome to Mysiri – your trusted platform for instant physical gold delivery and digital gold SIP investments. Please read our shipping and delivery policies carefully to understand how we handle your orders and ensure timely, secure, and reliable deliveries.

1. Shipping Methods & Costs

Mysiri offers multiple delivery options based on your location, order type, and urgency:

a. Instant Delivery (Available in Select Cities)

• Delivery Time: Within 4 to 24 hours.

• Shipping Charges: Free for orders above ₹5,000. A flat ₹99 fee for orders below ₹5,000.

• Service Availability: Currently available in major metropolitan cities. Please check app/website for service coverage.

b. Standard Delivery (Pan India)

• Delivery Time: 2 to 7 business days.

• Shipping Charges:

  • Orders below ₹5,000: ₹99

  • Orders ₹5,000–₹50,000: ₹49

  • Orders above ₹50,000: Free

c. High-Value Secure Delivery

• For orders above ₹1,00,000, we offer insured and tamper-proof premium delivery services via trusted logistics partners with end-to-end tracking and customer verification at delivery.

• Shipping Charges: ₹199 (waived for SIP redemptions and loyalty users)

2. Estimated Delivery Timelines

Note: Delivery timelines are estimates and may vary due to public holidays, strikes, weather, or logistical delays.

3. Digital SIP Delivery Policy

For users investing via our Mysiri Digital SIP Program:

• Your SIP investments are stored in 24K 999 purity digital gold.

• You can redeem your SIP amount as physical gold anytime from the app/portal.

• Upon redemption:

  • Standard or high-value delivery charges may apply based on the amount redeemed.

  • Delivery is typically completed within 2–5 business days after redemption confirmation.

4. Order Tracking

We provide real-time order tracking via the Mysiri App and Web Portal:

• Once your order is placed, you will receive:

  • Order Confirmation Email/SMS

  • Tracking ID and Link when dispatched

• You can track your delivery status via:

  • Mysiri App Dashboard → “My Orders”

  • Email/SMS with tracking details from our logistics partner

5. Delivery Attempts & Verification

• Our logistics team will attempt delivery up to 3 times before marking the order as undeliverable.

• A valid government-issued ID proof must be presented at the time of delivery for high-value orders.

• We strongly recommend providing an accurate address and reachable contact number for smooth delivery.

6. Packaging & Insurance

• All physical gold is packed in secure, tamper-proof packaging with appropriate certificates of purity and authenticity.

• All shipments are insured until delivered and verified at your doorstep.

7. Delivery Exceptions

Mysiri reserves the right to delay or cancel deliveries under the following circumstances:

• Incomplete or incorrect shipping address

• Non-availability of recipient

• Unserviceable PIN codes

• Natural disasters or logistical issues beyond our control

For questions or special delivery requests, please contact our support team at:
📞 Customer Care: +91 76740 59090
📧 Email: tech@mysiri.gold